Meet Our Staff

Meet Our Staff

Michael Duncan

Founder

Duncan Plumbing Solutions was founded by husband and wife team Mike and Erica Duncan. In 2001, Mike came to Waxahachie from Indianapolis with years of plumbing experience. Working his way up at one of the oldest and well-known plumbing companies in Waxahachie, Mike's reputation grew as the best plumber in Waxahachie. People were calling specifically requesting Mike. He realized that he had something special not everyone had. He was a problem solver and people trusted him, not just for his uncanny sense of figuring out solutions to tough plumbing problem—he also possesses a tremendous character and integrity.

Erica Duncan

Founder

Erica graduated from Texas Women’s University with a Bachelor of Science. She worked in chemical IT for 20 years. What I learned working in Corporate America directly translates to managing the plumbing business. Hindsight is 20/20 and I am so blessed to use what I learned in our own company today!

Professional Plumbing Services Since 2011

Starting Duncan Plumbing was natural for Mike but making the leap from the only job I’d known travelling internationally and working from home was harder for Erica. She tells how, "I even took a bible study called "If You Want to Walk on Water, You've Got to Get Out of the Boat (J. Ortbertg)." God often asks us to do what doesn’t make sense. That’s faith!

Since 2011, Duncan Plumbing has grown on prayer and faith. Our goal has always been to build an honest and dependable family-run company that offers solutions.

Mike and Erica have four sons, including a set of identical twins. Mike runs the field side of the business and enjoys fishing and actively involved in recovery addition ministries. Erica manages the office and enjoys cooking and is pursuing a certificate in church leadership.

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Our Mission Statement

Our mission is to approach every situation with excellence. We will provide greatness, always going above and beyond to provide our best for customers and for each other.

Core Values

We are committed to excellence in all we do. We hold ourselves to the highest standards of honesty, integrity, communication, and transparency.

We will have the wisdom to teach and the humility to learn, providing options with clarity and explaining our actions to promote growth & trust, to foster collaboration, and enable informed decision-making while providing smart solutions to our customers.

Plumbing Services We Offer:

Commercial and residential service
Experts in historic home plumbing and renovation projects
Gas line installation, service and repair, including LP certification
General plumbing installation, service and repair
High-tech camera inspection, including waterproof snaking with endoscope
High-tech video camera inspection services
Leak detection and slab leak repair
Tankless water heater installation, service and repair

Friendly, Customer-Oriented Service

From the moment you call us, you can expect a courteous greeting, prompt attention and reliable service, all at a reasonable cost. When you choose Duncan Plumbing Solutions, you'll get fair and consistent pricing — an accurate reflection of our actual labor, material and overhead costs.

We appreciate your business and welcome the opportunity to serve you. We want to earn you as a customer and retain your business for years to come through our superior service and competitive prices.

Award-Winning Plumbers

2017 Plumber of the Year
2018 Plumber of the Year
2019 Plumber of the Year
2020 Plumber of the Year
2021 Plumber of the Year
2022 Plumber of the Year
Best of Ellis County for Over Three Years
Ellis County Plumber of the Year
Midlothian Mirror Plumber of the Year
Waxahachie Daily Light Plumber of the Year

Employee Spotlight

Meet Mike Duncan

Mike Duncan serves as the CEO & Responsible Master Plumber at Duncan Plumbing. Mike started Duncan Plumbing in 2011 with a desire to bring solutions to tough problems. An engineer at heart, Mike is the go-to guy when it comes to figuring out the tough stuff. His plumbing career started in Indiana and grew to the master title naturally because he is not just a smart guy but he's a great leader. He and Erica have four sons, including a set of identical twins.

Meet Erica Duncan

Erica serves as COO which really means she helps hold the things in the background together. She manages the marketing, scheduling, accounting, and the office. She really enjoys finding ways Duncan Plumbing can give back to the community. She has a degree from Texas Women's University and a certificate in Church Leadership.

Meet Brian Duncan

Brian Duncan is Field Operations Manager here at Duncan Plumbing. Brian comes from an eclectic plumbing background with experience in New Construction Plumbing and Service Plumbing since 2003. He is used to managing teams & large projects. A native of Indiana, Brian has been plumbing since Duncan Plumbing began in 2011. He has 3 beautiful children including the newest member to the Duncan family, Darby Duncan born December 2021.

Meet Amanda

Amanda is the office manager at Duncan Plumbing. She handles the calls, scheduling, marketing, blogging, social media, and accounting to name a few. Her background is in customer service since 2004. A passion for coffee, she also enjoys shooting guns & blowing things up (not in that order). She and Brian have 3 beautiful children, one is new baby ~ Darby Duncan.

Meet Dylan Howell

Dylan has been plumbing for over 2 years and is currently working on his Tradesman Plumbing License. Dylan has been married for 7 years and has a daughter, Eleanor. Dylan enjoys watching sports, shooting guns and playing video games. When he's not figuring out solutions to plumbing problems, you'll find him spending time with his family.

Meet Stephen Pearl

Stephen is a Master Plumber with a Master's Degree from Stephen F. Austin. He has been plumbing from a very young age and has a background in HR and Management. Like the rest of us here, Stephen found his happy place in plumbing! Stephen & his beautiful wife Whitney have two children. When he's not plumbing, Stephen enjoys spending time with his family outdoors, bass fishing & enjoying sports.