Terms and Conditions

Warranty includes fixtures provided and installed by our company. Any eligible fixture that fails to perform as designed will be repaired or replaced for no additional charge for as long as your Friends & Family Club is in good standing. Failure of fixtures through abuse, misuse, neglect, vandalism, freezing, fire, flood, water quality or other acts of God such as an earthquake will not be covered. The results of ordinary wear and tear such as treatment products will be charged normal Friends & Family Club rates while filter systems are covered by a lifetime warranty.

In order to ensure trouble-free operation of eligible fixtures, we must thoroughly inspect your plumbing system at least once a year, during the first calendar quarter. During this visit, our technician will make any necessary adjustments, repairs, or replacements of eligible fixtures - at no cost to you.

Fixture installations must comply with all local codes. Other conditions may be required for eligibility as determined by our technician. These conditions may include, but are not limited to, installation of emergency shutoff valves, a pressure-reducing valve, and waste or potable water-line repairs or water softener systems. Maintenance or alteration of eligible fixtures by anyone other than our company will void warranty.